8/16/2023 0 Comments 24 hour restaurants omahaThe staff that was working and completing the orders and the mobile app area kept busy and were pretty professional but the staff that was preparing your orders when you arrive wasn't too bad but could use a little more training. My first visit was before 1pm and was a lady with glasses training a new employee and she was really good. The food base on taste would get five stars for both my visits. The first time my experience would be four and a half Stars and the second time will be three and a half. This was my second time visiting this location. I’ve rarely had a “bad” experience in regards to short staffing at restaurants, unfortunately that wasn’t the case at Lighthouse. He asked her to stop talking and hurry up because people were waiting and without hesitation she abruptly said, “I don’t care.” I understand restaurants are short staffed, but it’s not an excuse to be rude and/or not do your job, especially when no one was rude to you. They seemed a little busy and the gentleman working the front was working hard, while the lady in back loudly chit chatted away. Overall we had a good experience and the food was good, but service was ok. We also tried the Dough Boys garlic knots and they were very good. It’s creamy and seems like a mix of ranch and thousand island. The Lighthouse dipping sauce is really good. We both thought the mac & cheese pizza was better. The slices are huge, 9” according to the menu. I tried a slice of canadian bacon w/ pineapple and my husband tried the mac & cheese pizza. Not sure if it's this location or if it's all of them. I was not impressed with Five Guys on our first visit. □□ it was one thing after another being: hot inside, raw food, no ice, you get the picture. While the manager did what she could to make things right immediately, which I appreciate. So again I went to the manager -who immediately had them fix it AND refunded me the money for the one Burger. Then we get our burgers and my daughter shows me her Burger is mostly raw inside. On top of that we came in here to get out of the Heat and it's extremely hot in here as well. Then we went to get our drinks- as it's one of the hottest weeks in Omaha this week having a heatwave and the ice machine doesn't work.□ So when she rang it up my total came to $14 and some change for two burgers so then I just had her get the manager who fixed it. The cashier did not know how to explain the burger kept asking me if I wanted a little cheeseburger I told her I wanted the one that was $8. In Omaha our driver told us this was one of the best places to eat, so we came in.
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